Sabre Principal Incident Mgr in ZonAmerica, Uruguay

Req ID: 16841

Job Family: Information Technology/Software Development

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Principal Incident Manager

Description: The Incident Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible.

Job responsibilities:

  • Management of communications, including paging, incident communications and incident tracking and reporting

  • Tracking of activities to resolve business impact

  • Management of incident Conference Bridge to ensure clear verbal communications.

  • Maintenance of incident tickets to ensure data quality

  • Oversee execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.

  • Metrics and Reporting

  • Hand off to, and participate in, the Post-Incident review process

  • Effectively interface with the Change and Problem Management Teams.

  • Write and deliver executive-level incident communications

  • Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Job Requirements

Education:

Bachelor's degree or equivalent, Master's degree preferred

ITIL Foundation certification

Experience:

Minimum 8 years related experience

Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution

Excellent verbal and written communication abilities, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences

Ability to direct the actions of technical resources at various levels in the organization in a professional and effective manner

Ability to maintain a leadership position on complex fast moving incident bridges

Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization

Strong organizational skills – the ability to effective manage multiple tasks simultaneously

At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

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