Sabre Principal Incident Mgr in ZonAmerica, Uruguay
Req ID: 16841
Job Family: Information Technology/Software Development
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
Principal Incident Manager
Description: The Incident Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible.
Management of communications, including paging, incident communications and incident tracking and reporting
Tracking of activities to resolve business impact
Management of incident Conference Bridge to ensure clear verbal communications.
Maintenance of incident tickets to ensure data quality
Oversee execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.
Metrics and Reporting
Hand off to, and participate in, the Post-Incident review process
Effectively interface with the Change and Problem Management Teams.
Write and deliver executive-level incident communications
Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability
Bachelor's degree or equivalent, Master's degree preferred
ITIL Foundation certification
Minimum 8 years related experience
Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
Excellent verbal and written communication abilities, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences
Ability to direct the actions of technical resources at various levels in the organization in a professional and effective manner
Ability to maintain a leadership position on complex fast moving incident bridges
Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization
Strong organizational skills – the ability to effective manage multiple tasks simultaneously
At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at firstname.lastname@example.org
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf
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