Sabre Hospitality Product Support Agent in ZonAmerica, Uruguay

Req ID: 6541

Job Family: Contact Center

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Under direct supervision, responsible for responding to customer inquiries regarding all products and systems offered within the Sabre Hospitality Solutions portfolio. Provides support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions. Develops and maintains positive customer relations by delivering outstanding customer service, and coordinates with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Job Requirements

EDUCATION: Bachellor's Degree or equivalent .

REQUIREMENTS

• Prior retail/customer service experience is a plus.

• Excellent oral and written English communication and presentation skills.

• Strong customer service focus and problem-solving ability required.

• Good computer software skills and Internet capabilities.

• Able to work independently as well as in a team.

• Able to communicate effectively with internal and external parties.

• Experience with hotel reservations, Central Reservation System (CRS), Property Management Systems (PMS), and/or Global Distribution Systems (GDS) is a plus.

At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

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